Why was my order cancelled?The issuer of your credit card may have blocked the payment. We would suggest you contact your bank or financial institution to clear this up. Often it is simply a matter of safeguards they have in place to protect your account from unintended use. We hope you will return to Oral B after this has been resolved to place your order. If you prefer, another option is to use a different credit card..Was this answer helpful?
What forms of payment are accepted?
We currently accept the following payment methods (U.S. billing addresses only): Some payment options are not available for subscription. See Oral-B Subscription Policies for more information.
VISA
MasterCard
Discover Card
American Express
PayPal
Apple Pay
Google Pay
Additionally, we also offer a payment plan option with our partner, Affirm.
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How do I update my payment information?
To update your payment information, go Payment Methods . Here you can edit or delete your current payment method, or you can add a new payment method.
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How do I update my billing address?
To update your billing address, go to Billing Address. Locate the payment method you wish to update the billing address for and click the + sign, then click Edit.
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How do I update my email or password?
Unfortunately, we are unable to update the email address linked to your website account. Please create a new website account with your updated email address if required. Don’t forget to cancel any active subscriptions under your old account, and re-create the subscription in your new account. You can request a change to your password while keeping your original email. If you need help, please contact our Customer Service Team.
To update your password, follow the steps below:
- If needed, log out of your account.
- On the Log In page that appears, click the Forgot Password? link that appears just above the Log In button.
- Enter the email address for your account and click Reset Password. An email will be sent to you with a password reset link.
- Click the password reset link that appears in the email.
- Enter your new password twice to confirm it.
- Your password will be reset automatically. You will be redirected to the Login page where you can login with your new password.
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You can apply a promotion code during the checkout process. Under the order total, click apply code.
*Please be aware, only one promotion code is allowed per order.
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